How can we help?

Click “Sign in” on the top right corner, and then sign up for a new account. If you have any questions, give us a call at (614) 808-MAID (6243) and we will walk you through the process.

We currently service Franklin County – if you live in close proximity to the Columbus MSA, contact us and we are happy to discuss!

Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

We base our price on the number of bedrooms and bathrooms in a home. Select the number of bedrooms and bathrooms, and the price is shown right on the website. If you don’t want to have certain areas of your home cleaned, we have an hourly rate that you can schedule by giving us a call at (614) 808-6243!

Yes – all Maid-Simple cleaners bring their own cleaning products and equipment. If you have a specific requirement for a special area in your home, we are happy to substitute our cleaning product out for yours.

Absolutely – respond to your confirmation email or login to you account and let us know what you would like to have applied to your service.

You can log into your account by: Signing in

You can submit a password change request on the customer login page

You can reset your password on the Login Page.

Login to your account and update your address for you upcoming booking. If you are having trouble, please call (614) 808-6243 (MAID) and one of our customer service representatives can change your address for you.

Login to your account and update your credit card on file. Once updated, that credit card will automatically be saved as your card on file.

Just click on the “homepage” tab on the top of this page and book in 60 seconds. If you prefer to book over the phone, please call (614) 808-6243 (MAID) and one of our customer service representatives will help you with the process.

Our mission is to make your life simple! If you are not completely satisfied with your cleaning, please contact us within 24 hours and we will schedule a re-clean within 7 business days free of charge. If you are still unsatisfied with your cleaning, we offer a full refund.

If you aren’t happy with your cleaning, please let us know and we will come back to re-clean within 7 business days. If our re-clean is not satisfactory, we will offer a full refund.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointments that are already completed.

If you have any questions, please send an email to help@maid-simple.com and we will help you through the process.

Vouchers are given to first time customers only while referrals and other incentives are given to recurring customers. If you have any confusion, please contact us at (614) 808-6243 (MAID).

We require all breakages to be reported within 48 hours of your cleaning. If you have any issues with items in your home, please contact our customer service and we will work with you to make things right.

Yes you can! All of our cleaning professionals are insured and we require a national database background check. Also, all of our cleaners go through a thorough in person interview process and are consistently evaluated to maintain the highest level of service.

If something goes wrong during your appointment, we are here to fix it. Please contact us within 48 hours of your clean and we will work with you to make things right. We have a 100% satisfaction guarantee, and we are here to simplify your life!

Yes, all of our payments are processed through Stripe, a third party service provider. Stripe is a secure, SSL-encrypted, PCI-compliant system.

Yes, all Maid-Simple cleaners go through a thorough background check provided by the Corra Group.